Gaya APA
Tjiptono, F.
(2012).
Service Management : Mewujudkan Layanan Prima Edisi 2
(
2)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service Management : Mewujudkan Layanan Prima Edisi 2".
2
Yogyakarta:
ANDI,
2012.
Textbook.