Gaya APA
TJIPTONO, F., CHANDRA, G.
(2011).
Service,Quality & Satisfaction Ed.3
(
3)
.
:
ANDI.
Gaya MLA
TJIPTONO, Fandy., CHANDRA, Gregorius.
"Service,Quality & Satisfaction Ed.3".
3
:
ANDI,
2011.
Buku.