Gaya APA
TJIPTONO, F., CHANDRA, G.
(2007).
Service, Quality & Satisfaction Edisi 2
(
2)
.
:
ANDI.
Gaya MLA
TJIPTONO, Fandy., CHANDRA, Gregorius.
"Service, Quality & Satisfaction Edisi 2".
2
:
ANDI,
2007.
Buku.