Gaya APA
TJIPTONO, F., CHANDRA, G.
(2005).
Service Quality & Satisfaction Ed.1
(
1)
.
:
ANDI.
Gaya MLA
TJIPTONO, Fandy., CHANDRA, Gregorius.
"Service Quality & Satisfaction Ed.1".
1
:
ANDI,
2005.
Textbook.