Gaya APA
A., F., J., F.
(2001).
Service Management 3Ed.
(
3)
.
:
McGraw Hill, Inc..
Gaya MLA
A., FIZTSIMMONS,James., J., FIZTSIMMONS,Mona.
"Service Management 3Ed.".
3
:
McGraw Hill, Inc.,
2001.
Textbook.