Gaya APA

WRIGHT,Lauren, ., LOVELOCK,Christoper, . (1999). Principles Of Service Marketing and Management (1). : Prentice-Hall Inc..

Gaya MLA

WRIGHT,Lauren, ., LOVELOCK,Christoper, . "Principles Of Service Marketing and Management". 1 : Prentice-Hall Inc., 1999. Textbook.