Gaya APA

THOMPSON, H. (2000). The Customer Centered Enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first (1). : McGraw Hill, Inc..

Gaya MLA

THOMPSON, Harvey. "The Customer Centered Enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first". 1 : McGraw Hill, Inc., 2000. Textbook.