Gaya APA

KIROM,Bahrul, . (2012). Mengukur Kinerja Pelayan dan Kepuasan Konsumen = Service Performance and Customer Satisfaction Measurement (1). : Pustaka Reka Cipta.

Gaya MLA

KIROM,Bahrul, . "Mengukur Kinerja Pelayan dan Kepuasan Konsumen = Service Performance and Customer Satisfaction Measurement". 1 : Pustaka Reka Cipta, 2012. Buku.