Gaya APA
Tjiptono, F.
(2017).
Service Management : Mewujudkan Layanan Prima Ed. 3
(
iii)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Service Management : Mewujudkan Layanan Prima Ed. 3".
iii
Yogyakarta:
Andi Offset,
2017.
Buku.