Gaya APA

PEPPErs, D., rogErs, M. (2017). Managing Customer Experience and Relationships : A Strategic Framework (Third Edition). Canada: John Wiley & Sons, Inc.,.

Gaya MLA

PEPPErs, Don., rogErs, MarTha. "Managing Customer Experience and Relationships : A Strategic Framework". Third Edition Canada: John Wiley & Sons, Inc.,, 2017. eBook.