Gaya APA

Fitzsimmons, J, A., Fitzsimmons, M, J. (2008). Service Management ; Operations, Strategy, Information Technology (sixth Edition). Asia: The McGraw-Hill Companies..

Gaya MLA

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service Management ; Operations, Strategy, Information Technology". sixth Edition Asia: The McGraw-Hill Companies., 2008. Textbook.